Mosaic Musings: Feature Project; The Tower of Shower (Video)

Sunday, April 1, 2012

Feature Project; The Tower of Shower (Video)

About the time you were finishing off the last of your Thanksgiving leftovers and were beginning to put up your 2011 Christmas lights, we put the finishing touches on this edition of the Musings Feature Project, The Tower of Shower.

It is now April 2. The clients, who wish to remain anon, have been happy customers for going on four months now. Wow! how the time flies. Meantime we have been out doing what LOTC's (Low-Overhead-Trade-Contractors) do, spending time in the field, getting dirty, getting tired, and just plain having fun not having to report to the same old cube day after day to pick up doing the same old same old.

Since the time of Yule, the crew and I have been out in the mud the blood and the beer; finishing up the Mouse House, adding first one Kroger now on the third, as well as stops at the Historic St Patricks, the Bakery Building, and a reprise at the Manor.

As in our last feature, the Forsyth-Vaquero, we bring you loads of content; photos and video. Enjoy. And be sure to hit the like button above and leave comments below.

Credits:
Design by Mary Glowaki, AIA
Photos by Tina Gionis, MFA
Tiles by Marca Corona, Italy
Distributed by Virginia Tile Company, Livonia MI

Linear Drain; You Know You Want One!

Two Story Niche

Spacious, No!?

Video Reveal

Before Video

Link to Customer Feedback (here)

Happy Tiling!

2 comments:

UnknownApril 4, 2012 at 10:37 AM
Hi Malcolm - I like that all your projects have names. I bet they're easier to remember after a few years have passed than customers' names.
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Malcolm CampbellApril 6, 2012 at 6:56 AM
Yep Joe. The naming is fun too.
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Welcome to Mosaic Musings

The purpose of Musings is to provide a high touch resource for my customers, my future customers, and their friends and family. In this pursuit, I will share about my business approach including marketing and sales, production and service, and close out and follow up. So, this blog will also be useful for other professional tile contractors, tile distributors, and tile product manufacturers.

My approach is honest and genuine. I believe, by putting my customers first, that they will return the favor by referring me to others. In the services business, there can be no other way. We are only as good as our last opportunity to serve. Besides, it really makes my day when a customer lets me know that they appreciate the extra effort. I call that an "attaboy", and I firmly believe it takes ten attaboys to make up for one bad experience.

This point is even more acute in the tile trade. By the square foot, tile is one of the most exquisite finishes on a customer's project. Tile is enduring as well. It lasts for ever. Unlike carpet or vinyl on floors and paint or wall paper on walls, tile just does not fade or wear out. A carpeting or painting contractor can expect repeat business due to normal wear and tear, but tiler's work is one and done. Set it and forget it. So it is essential that I get it right the first time, and if not, I make it right for my own self interest. In this way, I position myself for referrals based on superior performance.

Customers should expect the best from their tile installer. I know my customers do. I want them to expect as much. Tile is a celebration of their most intimate spaces. Whether it is their kitchen or bath, hearth or patio, it is my honor to be selected by them to make their vision come to life. I take every opportunity to understand their desires and expectations and to not rush them to a decision. While I am not a designer, I do have an eye for what looks good. After all, I've been in the business for two decades. I want them to make the right decision about their tile, their tile related products, and their tile installer. I refer them to the best stores and showrooms for their needs and budget. And, I provide them with the information they need to get the most out of their design consults.

Time is of the essence for my customers as well. Once they come to a decision I want them to feel like no time is wasted in getting to completion. I want to minimize the disruption in their lives, so that they can begin to enjoy their intimate spaces as soon as possible and for an exquisite and enduring future.

Hopefully, by keeping it real and keeping it genuine this blog will become an invaluable resource for customers, and future customers alike, as well as other tile contractors, distributors, and tile manufacturers.

Happy tiling,

Malcolm Campbell, MBA, IMI, LEED-GA, CDT, EIT,

President Midwest Mosiac, Inc.

Mosaic Musings

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Sunday, April 1, 2012

Feature Project; The Tower of Shower (Video)

2 comments:

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