Mosaic Musings: New Project Award: Norfolk & Southern

Thursday, April 19, 2012

New Project Award: Norfolk & Southern

Midwest Mosaic is going to work for Warren Buffett!

We just received a subcontract from Ohio Valley based Dunlop & Johnston to provide tile and and installation labor at Norfolk and Southern Railroad's (NYSE:NSC) Bellvue, Ohio facility. The project features two pairs of employee bathroom and showers plus a washroom in the perch of the yard switching tower. How cool is that!?

At nearly 4000 square feet, the project will keep a crew of three working for about a month. Onward job creation!

We are pleased to add Mr. Richard Fajardo to the project to assist compliance with two programs; 1) Ohio Bureau of Worker Compensation Drug Free Workplace and 2. E-Rail Safe, a Homeland Security program. Fajardo writes on HR and management matters at Motivated Innovation, and is an expert in these things.

In 2007, as a bet on the impending recovery, Buffett acquired a stake in NSC through his flagship fund, Berkshire Hathaway. Mr. Warren knows a good value when he sees it. While the recovery may not be as strong as he anticipated, we knew we had a good value all along, and we're glad to have caught his attention.

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Welcome to Mosaic Musings

The purpose of Musings is to provide a high touch resource for my customers, my future customers, and their friends and family. In this pursuit, I will share about my business approach including marketing and sales, production and service, and close out and follow up. So, this blog will also be useful for other professional tile contractors, tile distributors, and tile product manufacturers.

My approach is honest and genuine. I believe, by putting my customers first, that they will return the favor by referring me to others. In the services business, there can be no other way. We are only as good as our last opportunity to serve. Besides, it really makes my day when a customer lets me know that they appreciate the extra effort. I call that an "attaboy", and I firmly believe it takes ten attaboys to make up for one bad experience.

This point is even more acute in the tile trade. By the square foot, tile is one of the most exquisite finishes on a customer's project. Tile is enduring as well. It lasts for ever. Unlike carpet or vinyl on floors and paint or wall paper on walls, tile just does not fade or wear out. A carpeting or painting contractor can expect repeat business due to normal wear and tear, but tiler's work is one and done. Set it and forget it. So it is essential that I get it right the first time, and if not, I make it right for my own self interest. In this way, I position myself for referrals based on superior performance.

Customers should expect the best from their tile installer. I know my customers do. I want them to expect as much. Tile is a celebration of their most intimate spaces. Whether it is their kitchen or bath, hearth or patio, it is my honor to be selected by them to make their vision come to life. I take every opportunity to understand their desires and expectations and to not rush them to a decision. While I am not a designer, I do have an eye for what looks good. After all, I've been in the business for two decades. I want them to make the right decision about their tile, their tile related products, and their tile installer. I refer them to the best stores and showrooms for their needs and budget. And, I provide them with the information they need to get the most out of their design consults.

Time is of the essence for my customers as well. Once they come to a decision I want them to feel like no time is wasted in getting to completion. I want to minimize the disruption in their lives, so that they can begin to enjoy their intimate spaces as soon as possible and for an exquisite and enduring future.

Hopefully, by keeping it real and keeping it genuine this blog will become an invaluable resource for customers, and future customers alike, as well as other tile contractors, distributors, and tile manufacturers.

Happy tiling,

Malcolm Campbell, MBA, IMI, LEED-GA, CDT, EIT,

President Midwest Mosiac, Inc.

Mosaic Musings

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Thursday, April 19, 2012

New Project Award: Norfolk & Southern

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